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| Our customers often ask us questions about the business and we always endeavour to provide an answer immediately. Some of the more frequent questions we are asked are listed on this page. If you have any other questions, then we will be pleased to answer your question when you next contact us. If you are not sure who to direct your question to, please see CLICK HERE. |
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How do I get to become a customer of MST? |
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To become a regular customer of MST, the first step is to complete the on-line New Account Application Form. We will then process your application and check the details you have provided and send the relevent Territory Sales Manager to visit you. No orders can be processed until open and active. Alternately, you can contact us and request the New Account Application Form and we will post it to you. |
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What is the minimum order requirement? |
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When you place an order, the minimum value must come to £500 excluding VAT. If your order does not quite reach this value, your Telesales contact will try to offer you other suitable items to bring your order up to this value. You may want to consider ordering at 2 weekly or 4 weekly intervals to meet this minimum value. However, if your order is £300 or more, we will deliver your order but you will incur a £10 delivery charge. |
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Why is there a minimum order value? |
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The ever increasing costs of running a fleet of vehicles in order to satisfy our customer deliveries throughout the UK has forced us to establish a minimum order value. Without this minimum value, it would not be economical for us to make deliveries to some accounts. |
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How can I place my order? |
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Please click here to view our How to Order web page. |
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Can I order in singles? |
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Unfortunately, we can only sell our products in full case quantities as we receive them from our suppliers. |
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Can I get a discount if I order a large quantity? |
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Yes, you may be able to obtain a discount on large quantities ordered but they are only available on request. So unless a special discount has been agreed, you will be charged the standard price. |
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If an item is out of stock, do I have to re-order it? |
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Any item that is out of stock on your order will need to be re-ordered if you still require that item. With the exception of your Christmas order, we do not process any other back orders.
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How do I return an item? |
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If you wish to return an item, then it must be reported to us within 48 hours of delivery to our Customer Service team. We will then send the relevant documentation to you so that the stock can be collected for return on your next delivery. We will not collect any items that you do not have our authorised documentation for. |
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How do I make a claim? |
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You can call our Customer Service team if it is necessary for you to make a claim against a delivery. They will collect details of the claim from you and then investigate the claim. |
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What is the PLOF? |
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The PLOF is our monthly Price List & Order Form. In other words – our catalogue from which you can select the products you want to order. The PLOF provides you with pricing details and Profit On Return (POR) you can expect when selling the item. |
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Why are some items highlighted in the PLOF? |
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In each monthly PLOF, we highlight selective items that are on Promotion and at a special price to you. |
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How often does a new PLOF come out? |
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We create a new PLOF each month and this is distributed to customers who are on our mailing list. Save a Tree - If you already receive a PLOF from us each month, why not consider going green and ordering from the on-line PLOF on this site? Please let us know if you no longer want to receive the PLOF by post.
Click here to login to our online store |
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Do you have a Christmas catalogue? |
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Once our new Christmas range has been agreed, we will start work on the Christmas catalogue. This is usually completed by June and sent to each of our customers who receive a copy of the normal PLOF. You can also view the Christmas range on this web site and at the supporting road shows. Watch our Home page for further details of upcoming road shows. |
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Are there any Christmas shows? |
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Yes - each year we arrange a series of road shows throughout the UK to which you will be invited to attend and view our Christmas range. Details of these events will be posted on this web site in the News section. |
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Who will delivery my order? |
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We operate our own fleet of delivery vehicles providing a service throughout the UK. However, depending upon your location, order size and vehicle availability, we may use another courier to deliver your order. |
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When is my delivery day and how long does it take for delivery? |
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The monthly PLOF contains a delivery schedule showing the days of the week we deliver to each postcode area. You can also find this information here on this web site. To meet your scheduled delivery day, your order must be lodged with us by 3pm 2 days prior to your normal delivery day. |
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If an item is “on clearance”, will it be coming back into stock? |
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On occasions, a clearance line may come back into stock when we are able to purchase a limited quantity from a supplier at a special discounted rate. But generally Clearance Lines will only be available for a limited period. |
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If an item is delisted, will it be coming back into stock? |
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When an item is delisted, it means that we no longer stock that particular item. However, an alternative may be offered as suppliers will often change the packaging of an item. |
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How do I pay my invoice? |
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You can pay your invoice either by Cheque or by Direct Debit. Some customers prefer to pay cash against a Pro-Forma invoice. Please remit directly to our Wakefield Office. |
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Does MST have Sales Representatives? |
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At MST, we have a field sales force of thirteen Field Sales People who cover the UK. Please see our Contact Us page for further details. |
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Can we come and have a look around the warehouse at Wakefield? |
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It would be possible to make an appointment via your Rep, but we are NOT a Cash'n'Carry. |
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Can I collect my order directly from the warehouse? |
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We do allow customers to collect their order directly from the warehouse but this must be paid for on collection as a Pro-forma invoice transaction. 24 hours notice is required. |
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